Bristol Street Motors Vauxhall Sunderland
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- Based on 77 verified purchases in the last 3 months
Bristol Street Motors Vauxhall Sunderland Verified Purchases
Total Active Purchases:
3824
(Verified: 3824)
Bristol Street Motors Vauxhall Sunderland were fantastic because Geoff mordue the sales executive helped with all my needs and such a gentleman thumbs up to Geoff and the team thanks
Thank you so much for your kind words! We are so happy to hear that Geoff was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
I'd suggest Bristol Street Motors Vauxhall Sunderland to a friend because I've dealt with this company for 24 years every car I've bought was from here never had any problems totally professional and a pleasure to do business
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards Dawn
My experience at Bristol Street Motors Vauxhall Sunderland was positive because the sale went through relatively quickly and I am very happy with my new car. It was also sold at a very good price which really helped me to make my decision. My local branch in Bristol were fantastic on the day that I collected the vehicle and were very friendly and helpful.
The communication from the Sunderland branch however could be improved. The manner in which emails were sent was poor, with no correct email structure and lots of poor spelling and grammar - it was not particularly professional at any stage. There also seemed to be a reluctance to communicate with me via email despite my requests for written confirmation of multiple things to do with the vehicle.
I was also not contacted by the branch following certain things e.g when the vehicle was being moved from Sunderland to my local branch which is a fundamental stage of the transaction and I should have been contacted. I had to email the branch and enquire, despite being told I would receive a phone call multiple times.
At times on the phone there also felt like there was a disinterested air about those that I spoke to which is disappointing when you are simply asking for basic information about the vehicle with a view to buying it and considering the large amount of money that was involved.
These are very basic customer service attributes that should automatically be there and I felt they were lacking which was disappointing.
Additionally, the car's interior had not been properly cleaned and I have had to remove several obvious stains to the seats and ceiling of the car. When I moved one of the seats, there was also an old chip left behind which is poor and should have been removed prior to being sold. There seems to be a lack of attention to detail paid at this branch which needs to be improved going forward.
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref BSM1EG1405 Kind regards, Matthew
Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
Thanks for the great score! Kind regards, Chloe
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Contact
Location
Hours
Closed
Saturday
8:00am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
